Getting Started with Zendesk Chat for Agents
How do I get started with Zendesk Chat as an agent?
To get started with Zendesk Chat as an agent, you'll need to familiarize yourself with the Chat interface, manage your settings and availability, and learn how to chat with customers. Depending on your account type, the tasks may vary slightly. If you're unsure about which version of Chat you're using, it's best to check with your Chat administrator. For more detailed guidance, you can refer to theoriginal Zendesk help article.
More related questions
How can I integrate Zendesk Chat into my Flutter app?
To integrate Zendesk Chat into your Flutter app, you should consider using the Zendesk Chat widget for your website. If you want to embed chat into a mobile app, you'll need to use the iOS or Android SDK. These tools will help you offer chat…
How can I activate the chat option only when an agent is available?
To ensure the chat option is only available when an agent is connected, make sure all agents are logged out or have their status set to invisible in the chat dashboard or Agent Workspace. This will prevent the chat option from appearing to…
What should I do if I encounter an error setting up payment for Zendesk?
If you encounter an error while setting up payment for Zendesk, it might be because the email address you're using isn't registered as an agent or admin. In this case, you should contact the account owner or an admin to grant you Admin access with…
How can I integrate a chatbot with my website using Zendesk?
To integrate a chatbot with your website using Zendesk, you can use messaging or the web widget classic. You can pass user information like email and username to the chatbot to avoid asking users for this information again. Additionally, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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