Getting Help with Zendesk AI Features
What should I do if I have questions about Zendesk's AI features?
If you have questions or need assistance with Zendesk's AI features, you can contact Zendesk Customer Support for help. Additionally, if you have product feedback or feature requests related to these new AI capabilities, you can visit the Zendesk community forum where customer feedback is collected and managed.
More related questions
What are the new generative AI features available in Zendesk?
Zendesk has introduced new generative AI features to enhance your writing process. These features, available to customers with the Advanced AI add-on, include expanding text to develop ideas further, adjusting the tone to be more formal or…
How will the new AI features in Zendesk affect my writing process?
The new AI features in Zendesk are designed to streamline and enhance your writing process. With these tools, you can easily expand basic points into detailed content and adjust the tone to suit different scenarios, saving you time and improving…
What steps do I need to take to use Zendesk's new AI features?
To use Zendesk's new AI features, ensure you have the Advanced AI add-on. You can activate these features in the Admin Center. If you were part of the early access program (EAP) and already have the add-on, no further action is needed. However, if…
What happens if I participated in the EAP but don't have the Advanced AI add-on?
If you participated in the early access program (EAP) but don't have the Advanced AI add-on, you can continue using the new AI features for 90 more days. After this period, the features will be turned off for you. However, you won't lose any…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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