Future Simple was the parent company of BaseCRM, which is now part of Zendesk Sell. This historical connection is why you might see app.futuresimple.com in your Sell account URL.
When you create a Zendesk account, you usually set up a subdomain. However, if you have a legacy Sell account, you might not have a subdomain unless you migrated your account. This is why requests to your Zendesk subdomain for Sell redirect to app.futuresimple.
The URL for your Zendesk Sell account shows app.futuresimple.com because Future Simple was the parent company of BaseCRM. When you create a Zendesk account, you typically create a Zendesk subdomain. However, if you have a legacy Sell account, you…
To find your Zendesk Sell subdomain, you can refer to the article titled 'How do I find my Zendesk Sell subdomain?'. This will guide you through the process of identifying your specific subdomain. Having a subdomain is part of setting up a Zendesk…