image for site

Forecast Ticket Volumes by Year in Zendesk Explore

Learn how to forecast ticket volumes by year using Zendesk Explore. Create reports and predict future ticket volumes with ease.

How can I forecast ticket volumes by year using Zendesk Explore?

To forecast ticket volumes by year in Zendesk Explore, you'll need at least two years of ticket data. This allows Explore to generate a forecast using your existing data. Start by creating a report with the Support: Tickets dataset, then add the 'Tickets' metric and 'Ticket created - Year' attribute. Change the chart type to Line and use the Forecast option to predict future ticket volumes. For more details, check out theoriginal guide.


More related questions

What are the requirements for forecasting ticket volumes in Zendesk Explore?

To forecast ticket volumes in Zendesk Explore, you need at least two cycles of data, which typically means two years if you're forecasting by year. You'll also need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and a…

How do I create a ticket volume forecast report in Zendesk Explore?

Creating a ticket volume forecast report in Zendesk Explore involves adding the 'Tickets' metric and 'Ticket created - Year' attribute to your report. Change the visualization to a Line chart and use the Forecast option to predict future ticket…

What forecasting options are available in Zendesk Explore?

Zendesk Explore offers several forecasting options, including the ability to calculate forecasts based on columns or rows, choose between different forecasting methods like the Holt Winters model, and specify the number of values to predict. You…

How can I customize my ticket volume forecast in Zendesk Explore?

To customize your ticket volume forecast in Zendesk Explore, you can adjust the forecasting path, method, and values to predict. For instance, you can switch the path to 'On rows' for a table view, choose between additive or multiplicative models,…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites