Fixing 'The page you are looking for doesn't exist' Error
Why do I see the error 'The page you are looking for doesn't exist' on Zendesk?
This error can occur for several reasons, such as changes in your Zendesk plan or issues with your help center settings. If you've recently changed your Zendesk plan, your help center might be disabled, and you'll need to activate it again. Additionally, if your help center isn't active on Zendesk Guide, the page won't be visible to customers.
If these steps don't resolve the issue, try logging in to your Zendesk agent page. If the error persists, it might be due to network issues, or a VPN or firewall blocking your connection. In such cases, collecting a HAR file can help diagnose the problem. For more detailed guidance, you can refer to the originalZendesk support article.
More related questions
How can I reactivate my Zendesk help center?
Reactivating your Zendesk help center is essential if it's been disabled due to a plan change. To do this, ensure that your current Zendesk plan includes the Guide feature. If it does, you can activate your help center through the Guide settings….
What should I do if I can't access my Zendesk account?
If you're unable to access your Zendesk account, it could be due to network issues or account suspension. First, try logging in through your agent page. If you encounter the same error, consider collecting a HAR file to check for network problems,…
How can I check if my Zendesk help center is active?
To verify if your Zendesk help center is active, check your Guide settings to ensure it's enabled. If you've recently changed your plan, the help center might have been disabled, so you'll need to reactivate it. Additionally, try accessing your…
What are the possible network issues causing a 404 error on Zendesk?
A 404 error on Zendesk might be due to network issues such as a VPN or firewall blocking your connection. To diagnose this, collect a HAR file to evaluate your traffic and check for any network-related problems. If the HAR file shows a 404…
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