Checking Zendesk Help Center Activation
How can I check if my Zendesk help center is active?
To verify if your Zendesk help center is active, check your Guide settings to ensure it's enabled. If you've recently changed your plan, the help center might have been disabled, so you'll need to reactivate it.
Additionally, try accessing your Zendesk URL to see if the help center is visible to customers. If it's not, you may need to adjust your settings or contact Zendesk support for further assistance.
More related questions
Why do I see the error 'The page you are looking for doesn't exist' on Zendesk?
This error can occur for several reasons, such as changes in your Zendesk plan or issues with your help center settings. If you've recently changed your Zendesk plan, your help center might be disabled, and you'll need to activate it again….
How can I reactivate my Zendesk help center?
Reactivating your Zendesk help center is essential if it's been disabled due to a plan change. To do this, ensure that your current Zendesk plan includes the Guide feature. If it does, you can activate your help center through the Guide settings….
What should I do if I can't access my Zendesk account?
If you're unable to access your Zendesk account, it could be due to network issues or account suspension. First, try logging in through your agent page. If you encounter the same error, consider collecting a HAR file to check for network problems,…
What are the possible network issues causing a 404 error on Zendesk?
A 404 error on Zendesk might be due to network issues such as a VPN or firewall blocking your connection. To diagnose this, collect a HAR file to evaluate your traffic and check for any network-related problems. If the HAR file shows a 404…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
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