Fixing Errors in Zendesk Internal Comment Reports
How do I fix errors when creating a report on internal comments in Zendesk?
If you encounter errors while creating a report on internal comments in Zendesk, ensure you are using the correct dataset, specifically the Updates history dataset. Errors often occur when the wrong dataset is selected. Double-check your dataset selection and adjust your calculations accordingly to resolve these issues.
More related questions
How can I report on tickets with an internal comment before a public comment in Zendesk?
To report on tickets with an internal comment before a public comment in Zendesk, you'll need to use the ticket updates dataset in Explore. This involves creating custom calculated attributes and metrics to determine the sequence of comments….
What skill level is required to create a report on internal comments before public comments in Zendesk?
Creating a report on internal comments before public comments in Zendesk requires an advanced skill level. The process involves creating custom calculated attributes and metrics, which can be complex. It is recommended for users who are comfortable…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need to have Editor or Admin permissions. These permissions allow you to access the necessary datasets and create custom calculated attributes and metrics. Ensure you have the appropriate permissions…
What is the DATEFIRSTFIX function used for in Zendesk reporting?
The DATEFIRSTFIX function in Zendesk reporting is used to identify the first occurrence of a specific event, such as a comment update. In the context of reporting on internal comments before public comments, it helps determine the first timestamp…
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