Fixing Display Issues for Translated Categories in Zendesk
What should I do if translated categories don't display correctly in Zendesk?
If translated categories aren't displaying correctly in Zendesk, it might be due to a custom theme. Test the issue with the default Copenhagen theme by installing a fresh copy and previewing it in the theme editor. If the problem doesn't persist, the issue is likely with your custom code, and you'll need to work with your developers to fix it. If it does persist, contact Zendesk support for further assistance.
More related questions
How can I mark a translation as outdated in Zendesk?
To mark a translation as outdated in Zendesk, you need to flag it for updates. Navigate to the translated section you want to update, click 'Edit' in the top menu bar, select the language of the translation from the drop-down, and then click the…
How do I set a translation as the source language in Zendesk?
Setting a translation as the source language in Zendesk is straightforward. Navigate to the translated category or section you want to set, click 'Edit' in the top menu bar, and select the language of the translation from the drop-down. Then, click…
Can I delete a translation for a category or section in Zendesk?
Yes, you can delete a translation for a category or section in Zendesk. To do this, navigate to the translated section you want to delete, click 'Edit' in the top menu bar, and select the language of the translation from the drop-down. Click the…
Is it possible to use different source languages for translations in Zendesk?
Currently, Zendesk does not support using different source languages for translations across categories or sections. Each translation must have a single designated source language, and there is no native functionality to create relationships…
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