image for site

Fix Text Formatting Issues in Zendesk Articles

Discover how to resolve text formatting issues in Zendesk articles caused by custom CSS changes.

How can I fix text formatting issues in Zendesk articles?

Text formatting issues in Zendesk articles often arise from custom CSS changes. If your text appears differently, such as bold text showing as normal, it might be due to recent styling updates.

These changes could have been made in the guide admin settings rather than the CSS file, leading to unexpected formatting. To resolve this, review any custom CSS or theme changes and adjust them accordingly. If needed, consult with your developer or seek solutions online. For more guidance, refer to theoriginal article.


More related questions

Why does my article look different in the Zendesk editor compared to the help center?

The difference in appearance between the Zendesk editor and the help center is often due to custom themes. The editor is not a 'what you see is what you get' (WYSIWYG) tool, so visual discrepancies can occur. These discrepancies are usually caused…

What should I do if my Zendesk article breaks lines mid-word?

If your Zendesk article is breaking lines mid-word, it might be due to recent changes in the editor's display settings. Although the editor is not WYSIWYG, it should not break words, which can make it difficult to spot spacing issues before…

How can I resolve issues with custom CSS in Zendesk help center?

Issues with custom CSS in the Zendesk help center can lead to formatting problems in your articles. If you experience such issues, it's likely due to custom stylings within the CSS. To resolve these issues, review and adjust your custom CSS code….

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites