If your social media tickets aren't being created, it might be due to inactive social channels in your Zendesk Messaging settings. This usually happens when the messaging activation for your account wasn't processed correctly.
To resolve this, you can deactivate and then reactivate messaging by visiting a specific link, replacing 'yoursubdomain' with your actual subdomain. If the issue persists, you may need to deactivate and reactivate the Zendesk Agent Workspace as well. For accounts created after July 12, 2023, the Agent Workspace is automatically activated, and you should contact Zendesk Customer Support if you encounter issues.
For more detailed steps, check out the originalZendesk help article.
Reactivating inactive social channels in Zendesk Messaging involves deactivating and reactivating the messaging feature. You can do this by accessing a specific URL, replacing 'yoursubdomain' with your actual subdomain. If the channels remain…
If your Zendesk social channels are inactive, it could be due to an issue with messaging activation. To fix this, try deactivating and reactivating messaging through a specific link, ensuring you replace 'yoursubdomain' with your actual subdomain….
Deactivating the Zendesk Agent Workspace is possible unless your account was created after July 12, 2023. For accounts created after this date, the Agent Workspace is automatically activated and cannot be deactivated. If you encounter issues with…
To ensure your unified agent status is enabled for messaging, you should consult with your admin. Unified agent statuses can affect messaging capabilities, so it's important to verify that your status is correctly set up. If you're experiencing…