Reactivating Inactive Social Channels in Zendesk
How can I reactivate inactive social channels in Zendesk Messaging?
Reactivating inactive social channels in Zendesk Messaging involves deactivating and reactivating the messaging feature.
You can do this by accessing a specific URL, replacing 'yoursubdomain' with your actual subdomain. If the channels remain inactive, you may need to deactivate and reactivate the Zendesk Agent Workspace as well. Remember, for accounts created after July 12, 2023, the Agent Workspace is automatically activated, so you might need to contact Zendesk Customer Support for further assistance.
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If your Zendesk social channels are inactive, it could be due to an issue with messaging activation. To fix this, try deactivating and reactivating messaging through a specific link, ensuring you replace 'yoursubdomain' with your actual subdomain….
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