Fix 'Forbidden Invalid authenticity token' Error
What causes the 'Forbidden Invalid authenticity token' error in Zendesk?
The 'Forbidden Invalid authenticity token' error in Zendesk is typically caused by a corrupted cookie in your browser. This error can occur when customers or agents attempt to sign into the Zendesk customer portal.
To resolve this issue, you should first try disabling any anti-tracking or security software that might be interfering with the authentication process. Additionally, clearing your browser's cache and cookies can often resolve the problem. If the error persists, ensure that third-party cookies are enabled in your browser settings. For more detailed steps, you can refer to theoriginal Zendesk help article.
More related questions
How can I fix the 'Forbidden Invalid authenticity token' error in Zendesk?
To fix the 'Forbidden Invalid authenticity token' error in Zendesk, you should start by disabling any anti-tracking or security software. These programs can interfere with the authentication process and cause this error. Next, clear your browser's…
Why does the 'Forbidden Invalid authenticity token' error occur only in certain browsers?
The 'Forbidden Invalid authenticity token' error may occur only in certain browsers due to specific browser settings or plugins that interfere with authentication. For example, the DuckDuckGo Privacy Essentials plugin has been known to cause this…
What should I do if clearing cache and cookies doesn't fix the 'Forbidden Invalid authenticity token' error?
If clearing your cache and cookies doesn't resolve the 'Forbidden Invalid authenticity token' error, there are a few additional steps you can take. First, ensure that any anti-tracking or security software is disabled, as these can interfere with…
Can browser plugins cause the 'Forbidden Invalid authenticity token' error in Zendesk?
Yes, browser plugins can cause the 'Forbidden Invalid authenticity token' error in Zendesk. Certain privacy-focused plugins, like the DuckDuckGo Privacy Essentials, have been known to interfere with the authentication process, leading to this…
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