Finding the Zendesk Account Owner
What should I do if I can't find the Zendesk account owner?
If you can't find the Zendesk account owner, you can identify them by checking the roles assigned to users.
In the Admin Center, go to People > Team > Team members and search through the list. The account owner will have an Administrator (Owner) role. If the owner is unavailable, work with IT to access their email and initiate a password reset. If unresolved, contact Zendesk Customer Support for a security review.
More related questions
How can I change the account owner in Zendesk?
To change the account owner in Zendesk, you must be the current account owner. The process involves transferring ownership to another admin. First, ensure the new owner has a verified email address and an admin role. In the Admin Center, navigate…
Can Zendesk change the account owner for me?
Zendesk cannot change the account owner for you. The current account owner must initiate the change. If the owner is unavailable, collaborate with IT to access their email and reset the password. If this doesn't work, contact Zendesk Customer…
What happens to integrations when changing the Zendesk account owner?
Changing the account owner in Zendesk may affect integrations set up by the previous owner. The new account owner might need to reauthorize these integrations. This is because the authorization is tied to the user's profile or ID, not just their…
Does changing the account owner affect billing in Zendesk?
Yes, changing the account owner in Zendesk affects billing. The new account owner will receive invoices. To check who receives invoices, go to Admin Center > Account > Billing > Invoices > Recipients Tab. If you want a different email to receive…
Will changing the account owner affect Zendesk sandboxes?
No, changing the account owner of the production account does not affect the account owner of its sandboxes. Each sandbox environment maintains its own account owner settings, so you will need to manage sandbox ownership separately if needed.
How can I transfer account ownership if no agent seats are available?
If no agent seats are available, the current owner can transfer ownership by editing their profile. Add the new owner's email to the profile, verify it, and make it the primary contact. This process allows the transfer without needing additional…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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