Finding Live Chat Settings in Zendesk Messaging
Where can I find my live chat settings after migrating to Zendesk messaging?
After migrating your chat account to Zendesk messaging, you might be wondering where your live chat settings have gone. The settings are now located in different areas within the agent workspace and messaging.
To set up similar workflows and configure chat settings, you'll need to navigate through new locations. This includes enabling the widget, finding the widget code for website installation, customizing the widget's appearance, creating and assigning roles to agents, managing departments, setting operating hours, setting up routing, and turning on the conversation bot. For more detailed guidance, you can refer to the capabilities comparison matrix and other resources provided by Zendesk.Learn more here.
More related questions
How do I enable the widget in Zendesk messaging?
Enabling the widget in Zendesk messaging is a crucial step after migrating from live chat. The process involves navigating to new settings locations within the agent workspace. To enable the widget, you'll need to access the updated settings in the…
Where can I find the widget code to install on my website in Zendesk messaging?
Finding the widget code for website installation is essential for integrating Zendesk messaging with your site. After migrating from live chat, the widget code is located in a new area within the agent workspace. To locate the widget code, you'll…
How do I customize my widget's appearance in Zendesk messaging?
Customizing your widget's appearance in Zendesk messaging allows you to tailor its look to match your brand. After migrating from live chat, these customization options are found in new locations. To customize the widget's color, logo, and other…
Where do I create and assign roles to agents in Zendesk messaging?
Creating and assigning roles to agents is a key part of managing your team in Zendesk messaging. After migrating from live chat, these settings are located in new areas. To create and assign roles, you'll need to navigate through the updated…
How do I manage departments in Zendesk messaging?
Managing departments in Zendesk messaging is crucial for organizing your team's workflow. After migrating from live chat, department settings are found in new locations. To manage departments, you'll need to explore the updated settings within the…
Where do I set operating hours in Zendesk messaging?
Setting operating hours in Zendesk messaging is essential for defining when your team is available. After migrating from live chat, these settings are located in new areas. To set operating hours, you'll need to navigate through the updated…
How do I set up routing in Zendesk messaging?
Setting up routing in Zendesk messaging is vital for directing inquiries to the right agents. After migrating from live chat, routing settings are found in new locations. To set up routing, you'll need to explore the updated settings within the…
How do I turn on the conversation bot in Zendesk messaging?
Turning on the conversation bot in Zendesk messaging can enhance your customer service by automating responses. After migrating from live chat, the bot settings are located in new areas. To turn on the conversation bot, you'll need to navigate…
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