Finding Client Conversations in Zendesk QA
How can I find conversations by a specific client in Zendesk QA?
To find conversations by a specific client in Zendesk QA, you need to make a POST request to the API endpoint using the client's email address. First, ensure you have your API token and account ID ready. Then, make a POST request to/api/v1/account/<account_id>/conversations/search.
Include the client's email in the request body like this:{ "endUserEmail": "user@example.com" }. Set the token as a Bearer token in the Authorization header. The response will include a list of conversations with their IDs and external links to the original help desk conversations.
More related questions
How do I set up an API connection in Zendesk QA?
To find conversations by a specific client, you first need to set up an API connection in your Zendesk QA account. This involves obtaining your API token and account ID. Follow the steps in the API connection setup guide provided by Zendesk to get…
What is the structure of the API response when searching for client conversations?
When you search for client conversations using the Zendesk QA API, the response structure includes a list of conversations. Each conversation in the response has anidand anexternalLink. TheexternalLinkprovides a direct link to the…
What details are needed to make a POST request for client conversations?
To make a POST request for finding client conversations in Zendesk QA, you need your API token and account ID. The request should be sent to/api/v1/account/<account_id>/conversations/search. In the request, set the token as a Bearer token in the…
Can I filter conversations by scorecard tags or comment hashtags in Zendesk QA?
Yes, you can filter conversations by scorecard tags or comment hashtags in Zendesk QA. The API provides query parameters that allow you to refine your search results based on these criteria. This feature is useful for narrowing down conversations…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
