Find No View Articles for Specific Period in Zendesk
Is it possible to find articles with no views for a specific time period in Zendesk?
Finding articles with no views for a specific time period in Zendesk is challenging due to the way Explore joins database tables.
The engagement filters in Explore go back to 2020, but filtering for no views since a specific year like 2022 isn't directly supported. A workaround could involve using views with filters and a standalone report with all published article IDs, then using a Vlookup to identify articles with null views for the desired period.
More related questions
How can I find Zendesk articles with no views?
To find Zendesk articles with no views, you can create a report in Zendesk Explore. This involves setting up a calculated metric for article views, allowing you to identify articles that haven't been viewed by customers. Start by creating a new…
What do I need to create a report for articles with no views in Zendesk?
To create a report for articles with no views in Zendesk, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Additionally, ensure you have access to article data in Zendesk Guide. The process is intermediate in…
How do I filter out agent views in my Zendesk report?
To filter out agent views in your Zendesk report, you can use the 'Engagement user role - ungrouped' attribute. This allows you to specify which user roles you want to include in your report. By setting this attribute, you can ensure that your…
Why aren't zero view articles showing when I add upvotes and downvotes metrics?
If zero view articles aren't showing when you add upvotes and downvotes metrics, it might be due to the metric filter settings. Ensure that the metric filter for 'SUM(Views computed separately)' is set to 0. Adding other metrics like upvotes and…
Can I report on the last updated date or editor of an article in Zendesk?
Currently, you cannot report on the last updated date or editor of an article in the same dataset used for finding articles with no views. However, you can use the Team Publishing dataset to create a separate report that includes this information….
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