Find Missing Data: Chat vs. Messaging Dashboard
Discover where to find your data if it's missing from the Chat dashboard. Check the Messaging dashboard for insights.
Where can I find data if it's not on the Chat dashboard?
If your data isn't appearing on the Chat dashboard, it might be located on the Messaging dashboard. This is common if your agents are using messaging through Support tickets rather than live chat. The Messaging dashboard is designed to capture and display data related to messaging interactions.
For further assistance, you can refer to Zendesk's help documentation.
More related questions
Why is my prebuilt Chat dashboard empty on Explore?
If your prebuilt Chat dashboard is empty, it might be because you're using messaging instead of live chat. When agents message customers through Support tickets, this data may not appear on the Chat dashboard. Instead, you should check the…
How can I check if I'm using messaging instead of live chat?
To determine if you're using messaging instead of live chat, you should review your Zendesk settings. If your agents are communicating with customers through Support tickets and the Chat dashboard is empty, it's likely that messaging is being used….
What should I do if my Chat dashboard is empty?
If your Chat dashboard is empty, first check if your agents are using messaging instead of live chat. This can be done by reviewing the Messaging dashboard for any data. If messaging is being used, the data will be recorded there instead of the…
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