Empty Chat Dashboard on Explore: Possible Reasons
Discover why your Chat dashboard might be empty on Explore. Learn the difference between messaging and live chat data.
Why is my prebuilt Chat dashboard empty on Explore?
If your prebuilt Chat dashboard is empty, it might be because you're using messaging instead of live chat. When agents message customers through Support tickets, this data may not appear on the Chat dashboard. Instead, you should check the Messaging dashboard to see if the data is being recorded there.
For more detailed guidance, you can refer to the originalZendesk help article.
More related questions
How can I check if I'm using messaging instead of live chat?
To determine if you're using messaging instead of live chat, you should review your Zendesk settings. If your agents are communicating with customers through Support tickets and the Chat dashboard is empty, it's likely that messaging is being used….
Where can I find data if it's not on the Chat dashboard?
If your data isn't appearing on the Chat dashboard, it might be located on the Messaging dashboard. This is common if your agents are using messaging through Support tickets rather than live chat. The Messaging dashboard is designed to capture and…
What should I do if my Chat dashboard is empty?
If your Chat dashboard is empty, first check if your agents are using messaging instead of live chat. This can be done by reviewing the Messaging dashboard for any data. If messaging is being used, the data will be recorded there instead of the…
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