Metrics and attributes for Zendesk products are essential for creating detailed reports. You can find these resources for various Zendesk products like Support, Guide, Live Chat, Messaging, Answer Bot, and Talk.
These reference articles will help you identify the right metrics and attributes to use in your reports, especially when filtering by specific user attributes. For more information, check out theFiltering a reportarticle.
Yes, you can filter Zendesk Explore reports by unique users. Most datasets in Zendesk Explore contain at least one user attribute that can be used to filter reports for specific users. Once you identify the appropriate user attribute, you can apply…
To create a report for a specific user in Zendesk Explore, you need to filter by a user attribute. Most datasets have at least one user attribute that can be used for this purpose. First, identify the user attribute that suits your needs from the…
User attributes in Zendesk Explore are key to filtering reports for specific users. While not all datasets have the same attributes, most include at least one that can be used for this purpose. To find the right user attribute, refer to the metrics…