Filtering Tickets in Zendesk Views
How do I filter tickets in a Zendesk view?
To filter tickets in a Zendesk view, click the Filter button and configure the items you want to filter by, such as ticket status or priority. Once configured, click 'Apply filters' to see the filtered results. Filters remain until you sign out, and you can remove them by clicking the 'x' on each tag or 'Clear filters' to reset the view. For more information, visit theZendesk help page.
More related questions
How can I sort tickets in a Zendesk view?
You can sort tickets in a Zendesk view by clicking the sort icon on the column headers. This allows you to arrange tickets in either ascending or descending order. If you need to revert to the default order, simply click 'Reset sort order' at the…
What filters are available for tickets in Zendesk views?
Zendesk offers a variety of filters for ticket views, including Assigned date, Assignee, Brand, Channel, and more. You can also filter by custom fields like checkbox, drop-down fields, and dates. Remember, the filter must appear as an available…
Can I exclude certain tags when filtering tickets in Zendesk?
Currently, Zendesk's in-view filters only allow filtering based on inclusion, not exclusion. To exclude certain tags, you would need to use the ticket view condition 'Ticket tags >> contains none of the following'. For more details, you can check…
Why can't I filter by multi-checkbox values in Zendesk?
Unfortunately, multi-select fields are not available to add as a column in your Zendesk view, which means you cannot filter based on their values. This limitation is noted in the Zendesk documentation. For more information, you can visit the…
How can I filter tickets by the latest updater in Zendesk?
Currently, Zendesk does not offer a filter for the latest updater type (agent/end user) in a view. As a workaround, you can change the Group by configuration of your personal view to group tickets based on who last updated them. This setup…
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