Filter Zendesk Report for Missed and Declined Calls
How do I filter a report to show only missed and declined calls?
Filtering a report to show only missed and declined calls is simple. You can do this by adjusting the 'Leg completion status' attribute.
After adding the 'Leg completion status' attribute to your report, click on it and select only 'Agent missed' and 'Agent declined'. This will filter your report to display only the calls that were missed or declined by agents. This step is crucial for focusing your report on the specific data you need.
More related questions
How can I create a report for declined and missed calls in Zendesk Explore?
Creating a report for declined and missed calls in Zendesk Explore is straightforward. You can do it in just a few steps. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Zendesk Explore,…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need specific permissions. You must have either Editor or Admin permissions. These permissions allow you to access the necessary tools and data within Zendesk Explore. Additionally, you need to be on the…
Can I include the caller's number in my Zendesk Explore report?
Yes, you can include the caller's number in your Zendesk Explore report by using the 'Call end-user' attribute. To do this, add the 'End user name' attribute to your report. This will allow you to see the caller's number associated with each call….
What does a blank ticket ID or leg agent name indicate in a report?
A blank ticket ID or leg agent name in a report can indicate specific scenarios. It often means the call did not generate a ticket or the ticket was deleted. For a blank leg agent name, it usually indicates that the leg ID was associated with the…
How can I filter my report to show data from the last 30 days?
Filtering your report to show data from the last 30 days is easy with the 'Leg - Timestamp' attribute. Click on the 'Leg - Timestamp' attribute in your report, then click 'Edit date ranges'. You can choose a date range from either the Simple or…
Will a missed call generate a ticket in Zendesk?
Missed calls do not automatically generate tickets in Zendesk unless omnichannel routing is enabled. If omnichannel routing is enabled, missed calls can create tickets. Otherwise, they won't generate tickets by default. For more details on how Talk…
How long does a call ring to an agent before being missed?
By default, a call rings to an agent for 30 seconds before being considered missed. If the agent does not answer within this time, the call is placed back in the queue and offered to the next available agent. On the Enterprise plan, you can…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
