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Filter Out Light Agents in Zendesk Reports

Learn how to exclude Light Agents from your Zendesk reports using the 'Requester name' filter for more accurate data analysis.

How can I filter out Light Agents in Zendesk reports?

To filter out Light Agents in Zendesk reports, you can use the 'Requester name' as a filter. This allows you to exclude Light Agents from your report, focusing only on the agents you care about.

By applying this filter, you can refine your report to display only the relevant agent data, making it easier to manage and analyze your team's activity.


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