The historical Agent activity report offers several features, including a detailed view of each agent’s activities, adherence percentage, assigned points, and paid and unpaid time. It allows you to duplicate and customize the report to better fit your specific needs, providing a comprehensive tool for workforce management.
The new historical Agent activity report in Tymeshift provides a detailed view of agent activities over time. Previously, you could only view agent activity in real-time, but now you can access a historical report template from the Reports page….
Zendesk introduced the historical Agent activity report to provide a clearer picture of agent activity over time. This change is aimed at optimizing productivity, improving customer service, and aiding in informed workforce allocation decisions….
Accessing the historical Agent activity report in Tymeshift is straightforward as it is automatically available on the Reports page in your Tymeshift web app. You don't need to take any additional steps to enable it. This report can be duplicated…
No, you don't need to do anything to start using the historical Agent activity report. It is automatically available on the Reports page in your Tymeshift web app. This seamless integration ensures you can start utilizing the report without any…