Accessing Historical Agent Activity Report in Tymeshift
How can I access the historical Agent activity report in Tymeshift?
Accessing the historical Agent activity report in Tymeshift is straightforward as it is automatically available on the Reports page in your Tymeshift web app. You don't need to take any additional steps to enable it. This report can be duplicated and customized to suit your specific needs.
More related questions
What is the new historical Agent activity report in Tymeshift?
The new historical Agent activity report in Tymeshift provides a detailed view of agent activities over time. Previously, you could only view agent activity in real-time, but now you can access a historical report template from the Reports page….
Why did Zendesk introduce the historical Agent activity report?
Zendesk introduced the historical Agent activity report to provide a clearer picture of agent activity over time. This change is aimed at optimizing productivity, improving customer service, and aiding in informed workforce allocation decisions….
What features does the historical Agent activity report offer?
The historical Agent activity report offers several features, including a detailed view of each agent’s activities, adherence percentage, assigned points, and paid and unpaid time. It allows you to duplicate and customize the report to better fit…
Do I need to do anything to start using the historical Agent activity report?
No, you don't need to do anything to start using the historical Agent activity report. It is automatically available on the Reports page in your Tymeshift web app. This seamless integration ensures you can start utilizing the report without any…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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