Exporting User Data in Zendesk Support
What is the process for exporting user data in Zendesk Support?
Exporting user data involves using the agent interface to export data to a JSON file. Administrators on certain plans can request data export activation from Zendesk Customer Support. The exported data includes user information but not all possible personal data. For more details, see the section on exporting user data in the originalZendesk Support article.
More related questions
How can I meet an access obligation in Zendesk Support?
To meet an access obligation, you need to inform users where their personal data is held and for what purposes. If a data subject requests a copy of their personal data, you can export the data from Zendesk Support. This process is detailed in the…
What steps are involved in meeting a correction obligation in Zendesk Support?
Meeting a correction obligation involves rectifying inaccuracies in personal data. Agents and administrators can update user data in Zendesk Support, and end users can update some of their personal data. You can update personal data through the…
How do I delete personal data to meet an erasure obligation in Zendesk Support?
To meet an erasure obligation, you must delete personal data from ticket comments and then delete the end user or agent from Zendesk Support. This involves using the Ticket Redaction app or native ticket redaction to remove data from conversations…
How can end users update their personal data in Zendesk Support?
End users can update their personal data through the Help Center if certain account requirements are met. They can change their community profile, which updates their user profile in the agent interface. However, some fields may need to be updated…
What are the steps to permanently delete a user in Zendesk Support?
To permanently delete a user, you must first soft delete them, which keeps them in the database for 30 days. After this, you can permanently delete them using the Admin Center or the Users API. This process ensures compliance with data protection…
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