End Users Updating Personal Data in Zendesk
How can end users update their personal data in Zendesk Support?
End users can update their personal data through the Help Center if certain account requirements are met. They can change their community profile, which updates their user profile in the agent interface. However, some fields may need to be updated by agents or administrators. For more information, see the section on letting end users update personal data in the originalZendesk Support article.
More related questions
How can I meet an access obligation in Zendesk Support?
To meet an access obligation, you need to inform users where their personal data is held and for what purposes. If a data subject requests a copy of their personal data, you can export the data from Zendesk Support. This process is detailed in the…
What steps are involved in meeting a correction obligation in Zendesk Support?
Meeting a correction obligation involves rectifying inaccuracies in personal data. Agents and administrators can update user data in Zendesk Support, and end users can update some of their personal data. You can update personal data through the…
How do I delete personal data to meet an erasure obligation in Zendesk Support?
To meet an erasure obligation, you must delete personal data from ticket comments and then delete the end user or agent from Zendesk Support. This involves using the Ticket Redaction app or native ticket redaction to remove data from conversations…
What is the process for exporting user data in Zendesk Support?
Exporting user data involves using the agent interface to export data to a JSON file. Administrators on certain plans can request data export activation from Zendesk Customer Support. The exported data includes user information but not all possible…
What are the steps to permanently delete a user in Zendesk Support?
To permanently delete a user, you must first soft delete them, which keeps them in the database for 30 days. After this, you can permanently delete them using the Admin Center or the Users API. This process ensures compliance with data protection…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
