Exporting Macros from Zendesk: A Step-by-Step Guide
How can I export all my macros from Zendesk?
To export all your macros from Zendesk, you can use the API endpoint to retrieve them. Unfortunately, there isn't a direct feature in Zendesk to export macros, but the API provides a workaround.
To get started, log in to your Zendesk account as an admin or agent. Then, use the following URL format:https://yourcompany.zendesk.com/api/v2/macros.json?per_page=99(replaceyourcompanywith your account subdomain). If you have more than 100 macros, you'll need to export additional JSON files using thepageparameter, like this:https://yourcompany.zendesk.com/api/v2/macros.json?per_page=99&page=2. Once you have the JSON file, you can convert it to CSV using a tool likejson-csv.com.
More related questions
Can I import macros in bulk to Zendesk?
Yes, you can import macros in bulk to Zendesk using the API. This process involves using a POST request to the Create Macro endpoint. To import macros, you'll need to format your data correctly and use the API to upload it. Additionally, there is…
How can I retrieve a list of personal macros in Zendesk?
To retrieve a list of personal macros in Zendesk, you can use the API endpoint with specific parameters. Log in to your Zendesk account and use the following URL:https://yourcompany.zendesk.com/api/v2/macros.json?access=personal&active=true…
Is there a way to export Zendesk macros to a spreadsheet?
Yes, you can export Zendesk macros to a spreadsheet by first retrieving them via the API and then converting the data. After exporting your macros as a JSON file using the API, you can convert this file to a CSV format using online tools like…
How can I view all macros for a specific user in Zendesk?
To view all macros for a specific user in Zendesk, you can use the API to query personal macros. While the API allows you to pull a list of personal macros for the current user, it doesn't directly support querying macros for another user. However,…
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