Exporting Large Reports in Zendesk WFM
What should I know about exporting large reports in Zendesk WFM?
When exporting large reports in Zendesk WFM, there are a few things to keep in mind. The more metrics, attributes, or filters you include, the longer it will take to generate the report.
You can export a maximum of 406 days or 58 weeks in one export. Additionally, agent activity-related metrics will only show accurate information from the date the Reports feature was activated in your Zendesk WFM account onward. This ensures that your data is as accurate and relevant as possible.
More related questions
How do I create a custom report template in Zendesk WFM?
Creating a custom report template in Zendesk WFM is straightforward. Start by hovering over the folder icon and selecting 'Reports'. Click the plus sign (+) icon to create a new template, then enter a title for your report. The timezone will…
Can I edit a custom report template in Zendesk WFM?
Yes, you can edit a custom report template in Zendesk WFM. To do this, hover over the folder icon and select 'Reports'. Choose the template you want to edit and click the pencil icon to enter the edit view. In this view, you can change the name,…
How can I export a report from Zendesk WFM?
Exporting a report from Zendesk WFM is simple. First, hover over the folder icon and select 'Reports'. Choose the report template you want to export and select the desired time period. Click 'Export CSV' to generate the report. A confirmation…
How do I reuse a custom report template in Zendesk WFM?
Reusing a custom report template in Zendesk WFM is easy. Simply hover over the template you want to reuse and click the options menu icon (three dots) next to the template name. From there, you can duplicate the template. This is particularly…
Can I reorder metrics in Zendesk WFM reports?
Unfortunately, you cannot reorder metrics directly within the Zendesk WFM interface. The metrics are displayed in alphabetical order and remain fixed in place. However, you can export the report and rearrange the metric columns in the exported file…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
