Explore Dataset Exporter: New Feature Overview
What is the new Explore dataset exporter in Zendesk?
The new Explore dataset exporter is a feature for Enterprise customers that simplifies exporting datasets from Zendesk Explore. It allows users to export data without any filters, making it easier to combine with other data sources.
During the open beta, users could export popular datasets such as Support - Tickets, Support - Updates history, Support - SLAs, Talk - Calls, and Chat - Engagements. Additionally, it supports creating both recurring and one-time dataset exports. For more details, you can refer to theoriginal announcement.
More related questions
Who can access the Explore dataset exporter beta?
The Explore dataset exporter beta was available to Enterprise customers, but it is no longer accepting new participants. The feature is planned for release later this year. During the beta, it was important to note that the feature was specifically…
How do I activate the Explore dataset exporter beta?
Unfortunately, the Explore dataset exporter beta is no longer open for new participants. However, the feature is expected to be released later this year. Previously, activation required signing up through a form, often submitted by an Account…
What datasets can be exported using the new Explore dataset exporter?
The new Explore dataset exporter allows exporting of several popular datasets, including Support - Tickets, Support - Updates history, Support - SLAs, Talk - Calls, and Chat - Engagements. This feature is designed to provide flexibility by enabling…
What issues have been reported with the Explore dataset exporter beta?
Some users have reported issues with the Explore dataset exporter beta, particularly with handling new line characters in text fields like subject and satisfaction_comments. These issues have resulted in broken CSV files. Zendesk has been…
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