Example of a Zendesk Automation
Can you give an example of a Zendesk automation?
An example of a Zendesk automation is sending a reminder email to a customer if their ticket has been in a pending status for over 24 hours. This ensures that customers are prompted to provide necessary information, keeping the support process moving.
Automations like this are set up to run every hour on all open tickets, checking if the conditions are met to perform the action. By defining specific time-based conditions, you can automate routine follow-ups and ensure timely communication with your customers. For more examples and guidance, see the originalZendesk help article.
More related questions
What are Zendesk automations and how do they work?
Zendesk automations are time-based actions that occur according to a set schedule. They are designed to perform specific tasks at predetermined times, such as sending reminder emails after a ticket has been in a certain status for a specified…
How do ticket triggers function in Zendesk?
Ticket triggers in Zendesk are event-based actions that occur when a ticket is created or updated. They are used to automate responses or actions based on specific changes in a ticket. Triggers are activated whenever a ticket's attributes change or…
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A practical use case for a Zendesk ticket trigger is automatically sending a response to a commonly asked question when a ticket is created. This can be done by setting conditions that check the subject or comment text of the ticket. Triggers are…
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