Evaluating Staffing with Zendesk Reports
How can I use reports to evaluate staffing in Zendesk Suite?
Using reports is crucial for evaluating staffing needs and making informed adjustments.
Key reports include Ticket Stats, which provides statistics like new tickets and first reply time, and Tickets by Channel, which shows the percentage of tickets by channel. These reports help identify popular channels and evaluate agent response times.
For Talk volume analysis, the Talk analytics dashboards offer insights into call activity. Regularly reviewing these reports ensures your staffing aligns with customer demand.
For more details, visit the originalZendesk help article.
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