Establishing Tag Conditions for Zendesk SLA
How do I establish a tag condition for a Zendesk SLA policy?
Establishing a tag condition for a Zendesk SLA policy involves using the tag value from your Salesforce mapping.
Once you have configured syncing and mapping between Salesforce and Zendesk, you will have a tag value based on the user or organization field mapping. This tag can then be added as a condition in your SLA policy, ensuring that the SLA is applied based on the specific criteria set in Salesforce.
More related questions
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What are the prerequisites for setting up a Zendesk SLA with Salesforce?
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