Essential Fields for Zendesk Ticket Forms
What fields should I include in my Zendesk ticket forms?
When setting up Zendesk ticket forms, consider including fields like Product, Platform, Environment/Version, Severity, and more. These fields help categorize and manage tickets effectively.
You can customize these fields based on your company's specific needs, ensuring that both end-users and agents have the necessary information to handle requests efficiently.
More related questions
How do I set up basic request ticket forms in Zendesk?
Setting up basic request ticket forms in Zendesk involves creating custom fields and forms tailored to your company's needs. Start by identifying the fields necessary for your ticketing processes, such as product, platform, and severity. Then,…
How can I create a 'Question' form in Zendesk?
To create a 'Question' form in Zendesk, start by naming it 'Ask a question' for end-users. Include fields such as Product, Platform, and About, along with all default system fields. This setup helps users easily submit inquiries and ensures agents…
What is the process for setting up a 'Bug' form in Zendesk?
Setting up a 'Bug' form in Zendesk involves creating a form named 'Report an issue' for end-users. Include fields like Product, Platform, Environment & Version, Severity, and more. This form helps users report issues effectively, providing agents…
How do I create a 'Feature Request' form in Zendesk?
To create a 'Feature Request' form in Zendesk, name it 'Request a feature' for end-users. Include fields such as Product, Platform, About, and Feature Status. This form allows users to suggest new features, providing agents with the necessary…
What skill level is required to set up Zendesk ticket forms?
Setting up Zendesk ticket forms is suitable for beginners and requires about 30 minutes. The process involves creating custom fields and organizing them into forms, which is straightforward and user-friendly. Even if you're new to Zendesk, you can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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