Essential Details for Zendesk Error Support
Find out what information to provide Zendesk support for effective error resolution, including Ray ID and IP address.
What information should I provide to Zendesk support for error resolution?
When reaching out to Zendesk support for error resolution, it's important to provide specific details from the error page. This includes the Ray ID, your IP address, and the error reference number.
These details help the support team to quickly identify and troubleshoot the issue. Additionally, checking the Zendesk status page before contacting support can save time if the issue is already known and being worked on.
More related questions
What should I do if I encounter a server error on Zendesk?
If you encounter a server error while using Zendesk, the first step is to check the Zendesk status page. This page will provide you with the latest updates on any ongoing issues or outages that might be affecting the service. If the error persists…
Why is the web server returning an unknown error on Zendesk?
An unknown error from the web server on Zendesk usually indicates a connection issue between Cloudflare and the origin web server. This can prevent the web page from being displayed properly. To resolve this, you can start by checking the Zendesk…
How can I report a persistent error on Zendesk?
To report a persistent error on Zendesk, you should contact their support team. Before doing so, it's a good idea to check the Zendesk status page to see if the issue is already being addressed. When contacting support, provide them with all the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
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