Ensuring Effective Ticket Forms in Zendesk
How can I ensure my ticket forms are effective in Zendesk?
To ensure your ticket forms are effective in Zendesk, conduct thorough testing from both an end-user's and an agent's perspective. Check that field-level settings are correct, ensuring no unnecessary fields are required for end-users. Verify that the correct forms are displayed to end-users in a logical order and that each form's fields are arranged logically for your process.
Additionally, ensure no critical fields are missing from your forms. This testing phase is crucial to confirm that your forms are ready for use and will effectively support your processes.
More related questions
What are the benefits of using multiple ticket forms in Zendesk?
Using multiple ticket forms in Zendesk can help streamline your support process by allowing agents to focus on a targeted set of fields. This is especially beneficial if you have a lot of custom fields or support several different products or…
How should I start planning for multiple ticket forms in Zendesk?
Start planning for multiple ticket forms in Zendesk by asking yourself key questions about your current setup and needs. Consider how many fields you have, the number of organizations using Zendesk Support, and the different processes being…
What steps should I follow to create ticket forms in Zendesk?
To create ticket forms in Zendesk, follow a structured approach. First, decide on the basic breakdown of your forms based on your analysis of current needs. Then, prepare your fields by creating a spreadsheet that outlines the forms you need and…
What should I consider when deciding the number of ticket forms in Zendesk?
When deciding the number of ticket forms in Zendesk, consider the balance between simplicity and specificity. Think about how many forms you want your customers and agents to choose from, aiming for a manageable number that doesn't overwhelm users….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
