Ensure Zendesk Autoreplies Trigger Fires Correctly
How can I ensure my Zendesk Autoreplies trigger is firing correctly?
To ensure your Zendesk Autoreplies trigger is firing correctly, double-check all the conditions set on the trigger. Sometimes, new tickets might be created with a status of 'Open' instead of 'New', which can prevent the trigger from firing. Adding a tag when the autoreply trigger fires can help you verify if it's working, as the tag will appear in the ticket's Events in the comment stream.
If the tag isn't being added, the trigger hasn't fired, and you should continue debugging. Make sure all conditions are met and that the trigger is set up correctly to fire when expected.
More related questions
Why isn't Zendesk Autoreplies recommending any articles?
If Zendesk Autoreplies isn't recommending any articles, it could be due to several reasons. First, ensure that your trigger conditions are being met. Sometimes, new tickets might be created with a status of 'Open' instead of 'New', which can…
What should I do if my Zendesk ticket is in an unsupported language?
If your Zendesk ticket is in an unsupported language, it may not return any recommended articles, or it might suggest articles in a supported language. To resolve this, check the list of supported languages and ensure your tickets are in one of…
Why are there no relevant article suggestions in Zendesk Autoreplies?
If there are no relevant article suggestions in Zendesk Autoreplies, it might be because there are no close matches to the ticket content. Ensure that you have relevant articles that match the ticket's content. Including commonly-used words in the…
How do article labels affect Zendesk Autoreplies?
Article labels in Zendesk can restrict the articles suggested by allowing access only to articles with a particular label. While this feature is useful, incorrect usage can lead to situations where no articles are found. Double-check your labels…
Why are Zendesk Autoreplies not working for follow-up tickets?
Zendesk Autoreplies are specifically disabled for follow-up tickets. This means that even if the original ticket had article suggestions, follow-up tickets will not trigger the same behavior. If you need article suggestions for follow-up tickets,…
Why are article recommendations not appearing in Zendesk email notifications?
If article recommendations are not appearing in Zendesk email notifications, it might be because your Help Center web form is configured to dynamically display article recommendations. This setup suppresses related bot placeholders from email…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
