Ensure Zendesk Agents Are Online for Chat
What should I do if my Zendesk agents are not online?
If your Zendesk agents are not online, the chat option won't appear on your widget. To fix this, ensure that your agents have their status set to Online. In the Agent Workspace, you can set your status in Support. If you're not using Agent Workspace, adjust your status in the chat dashboard.
Having active agents is essential for the chat feature to work properly. Make sure your team is aware of how to set their status to ensure seamless communication with your users.
More related questions
Why is the chat option not appearing on my Zendesk widget?
If the chat option isn't showing up on your Zendesk widget, it might be due to a few common issues. First, ensure that chat is enabled in your Admin Center. It's possible for chat to be accidentally disabled, especially if multiple administrators…
How can I enable chat on my Zendesk Web Widget?
To enable chat on your Zendesk Web Widget, you need to activate it in the Admin Center. This is crucial because chat needs to be turned on for it to appear as an option for your users. Navigate to the Channels icon in the sidebar, then select…
Why should I clear cache and cookies for my Zendesk widget?
Clearing cache and cookies is important when troubleshooting your Zendesk widget because an outdated cache can prevent changes from appearing. Even after adjusting your widget settings and saving them, the browser might still display old data. By…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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