Chat Option Not Appearing on Zendesk Widget
Why is the chat option not appearing on my Zendesk widget?
If the chat option isn't showing up on your Zendesk widget, it might be due to a few common issues. First, ensure that chat is enabled in your Admin Center. It's possible for chat to be accidentally disabled, especially if multiple administrators are managing the account. To enable it, go to the Channels icon in the sidebar, select Classic > Web Widget, and turn the Chat toggle on. Don't forget to click Save.
Another reason could be that your agents are not online. Make sure your agents have their status set to Online in the Agent Workspace or the chat dashboard, depending on your setup. Lastly, clearing your browser's cache and cookies can help, as outdated cache might prevent changes from appearing. For more detailed instructions, check out the originalZendesk help article.
More related questions
How can I enable chat on my Zendesk Web Widget?
To enable chat on your Zendesk Web Widget, you need to activate it in the Admin Center. This is crucial because chat needs to be turned on for it to appear as an option for your users. Navigate to the Channels icon in the sidebar, then select…
What should I do if my Zendesk agents are not online?
If your Zendesk agents are not online, the chat option won't appear on your widget. To fix this, ensure that your agents have their status set to Online. In the Agent Workspace, you can set your status in Support. If you're not using Agent…
Why should I clear cache and cookies for my Zendesk widget?
Clearing cache and cookies is important when troubleshooting your Zendesk widget because an outdated cache can prevent changes from appearing. Even after adjusting your widget settings and saving them, the browser might still display old data. By…
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