Ensure Emails Appear in Zendesk User Profiles
How can I ensure email addresses appear in Zendesk user profiles?
To ensure email addresses appear in Zendesk user profiles, adjust your email verification settings. If 'Use only verified emails' is selected, unverified emails won't show up in user profiles because they aren't authenticated with a JSON Web Token (JWT).
To fix this, change your settings to 'Use both verified and unverified emails'. This will allow all email addresses to be displayed in the email field for your end users, ensuring you have the necessary contact information.
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