Email Visibility Setting in Zendesk Messaging
What setting affects email visibility in Zendesk messaging?
The setting that affects email visibility in Zendesk messaging is the email verification option. If you have 'Use only verified emails' selected, unverified emails won't be visible in the end user's profile.
To make all email addresses visible, you should select 'Use both verified and unverified emails' in your messaging settings. This change will ensure that all email addresses, regardless of verification status, are displayed in the email field.
More related questions
Why are my Zendesk messaging tickets missing email addresses?
If your Zendesk messaging tickets are missing email addresses, it might be due to your settings. When the 'Use only verified emails' option is selected, any unverified email addresses won't appear in the end user's profile. This happens because the…
How can I ensure email addresses appear in Zendesk user profiles?
To ensure email addresses appear in Zendesk user profiles, adjust your email verification settings. If 'Use only verified emails' is selected, unverified emails won't show up in user profiles because they aren't authenticated with a JSON Web Token…
Why is the email field empty in Zendesk user profiles?
The email field might be empty in Zendesk user profiles if the 'Use only verified emails' setting is enabled. This setting prevents unverified emails from appearing because they aren't authenticated with a JSON Web Token (JWT). To resolve this…
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