Enrolling in Zendesk Generative Search EAP
How can I enroll in the Early Access Program for generative search?
To enroll in the Early Access Program (EAP) for generative search, you need to sign up via the provided form. Once the EAP is enabled in your account, you must activate generative search in the context panel settings.
Participating in the EAP allows you to experience the new feature and provide valuable feedback. Zendesk invites users to share their experiences, report bugs, and contribute to the development of generative search for Agent Workspace.
More related questions
What is generative search in Zendesk's Agent Workspace?
Generative search in Zendesk's Agent Workspace provides agents with generated answers to their queries. When an agent searches for information, a summarized answer is displayed above the search results, generated by OpenAI based on relevant…
How does generative search improve the agent experience in Zendesk?
Generative search enhances the agent experience by providing faster and more efficient access to information. Previously, agents had to sift through search results and articles to find answers. Now, with generative search, agents receive a…
What factors affect the quality of generated answers in Zendesk?
The quality of generated answers in Zendesk is influenced by the quality of the knowledge base and the search input. Since generative search relies on the help center and external content, having a well-maintained and comprehensive knowledge base…
How can agents provide feedback on generative search in Zendesk?
Agents can provide feedback on generative search by upvoting or downvoting the generated answers. This feedback is valuable for Zendesk as it helps improve the feature over time. By sharing their experiences, agents contribute to refining the…
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