Enhancing Ticket Status Reports in Zendesk Explore
How can I enhance my ticket status reports in Zendesk Explore?
If you're on an Enterprise plan, you can enhance your ticket status reports by adding live metrics. This feature allows you to create a more comprehensive view of your tickets by including live metrics such as Support - New tickets (60 min), Support - Open tickets (60 min), and others.
These live metrics show data for the last hour up to the current time, complementing the non-live KPIs that display data as of about an hour ago. This enhancement provides a more dynamic and up-to-date picture of your ticket statuses.
More related questions
How do I create KPIs for default ticket statuses in Zendesk Explore?
Creating KPIs for default ticket statuses in Zendesk Explore is a straightforward process. First, navigate to the reports section in Explore and click on 'New report'. Select the dataset 'Support - Tickets' and start the report. In the Metrics…
Can I create KPIs for custom ticket statuses in Zendesk Explore?
Yes, you can create KPIs for custom ticket statuses in Zendesk Explore. Start by clicking on the reports icon and selecting 'New report'. Choose the 'Support - Tickets' dataset and begin the report. In the Metrics panel, add 'Tickets' and apply it….
What do I need to create ticket status KPIs in Zendesk Explore?
To create ticket status KPIs in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access Explore. Additionally, make sure you have ticket…
Why can't I report on custom ticket status changes in Zendesk Explore?
Currently, Zendesk Explore does not include updates or events related to custom ticket status changes in the Tickets dataset. This limitation means you can't directly report on how many tickets have been in a specific custom status over time. As a…
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