Creating KPIs for Custom Ticket Statuses in Zendesk
Can I create KPIs for custom ticket statuses in Zendesk Explore?
Yes, you can create KPIs for custom ticket statuses in Zendesk Explore. Start by clicking on the reports icon and selecting 'New report'. Choose the 'Support - Tickets' dataset and begin the report. In the Metrics panel, add 'Tickets' and apply it. Then, in the Rows panel, add 'Ticket custom status name' and apply it. Select the custom status you want to report on and apply it.
Finally, choose the KPI visualization type, name your report, and save it. This will give you a KPI showing the number of tickets in your chosen custom status, providing valuable insights into your ticket management.
More related questions
How do I create KPIs for default ticket statuses in Zendesk Explore?
Creating KPIs for default ticket statuses in Zendesk Explore is a straightforward process. First, navigate to the reports section in Explore and click on 'New report'. Select the dataset 'Support - Tickets' and start the report. In the Metrics…
What do I need to create ticket status KPIs in Zendesk Explore?
To create ticket status KPIs in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access Explore. Additionally, make sure you have ticket…
How can I enhance my ticket status reports in Zendesk Explore?
If you're on an Enterprise plan, you can enhance your ticket status reports by adding live metrics. This feature allows you to create a more comprehensive view of your tickets by including live metrics such as Support - New tickets (60 min),…
Why can't I report on custom ticket status changes in Zendesk Explore?
Currently, Zendesk Explore does not include updates or events related to custom ticket status changes in the Tickets dataset. This limitation means you can't directly report on how many tickets have been in a specific custom status over time. As a…
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