Enhancing Data Security with Zendesk's Advanced Encryption
How does the Advanced Encryption EAP enhance data security in Zendesk?
The Advanced Encryption EAP enhances data security by allowing you to encrypt user fields with your own encryption keys. This means that personally identifiable information (PII) is protected with an additional layer of security.
Unlike the standard encryption, which uses native AWS encryption shared among all customer accounts, the Advanced Encryption EAP gives you total control over your encryption keys. This ensures that data stored in Zendesk is not accessible in plain text by external parties, as it is decrypted only when needed for Zendesk Services.
More related questions
What is the Advanced Encryption EAP in Zendesk?
The Advanced Encryption EAP is a new feature that provides enhanced security for user fields in Zendesk. It allows you to encrypt personally identifiable information (PII) using your own encryption keys, ensuring that your data is protected at the…
What steps do I need to take to join the Advanced Encryption EAP?
To join the Advanced Encryption EAP, you need to complete a sign-up form. While participation is not guaranteed for everyone at this stage, Zendesk aims to support as many customers as possible. If you have any feedback or questions about the…
What user fields can be encrypted with the Advanced Encryption EAP?
With the Advanced Encryption EAP, you can encrypt several user fields in Zendesk, including name, alias, signature, details, and notes. This encryption is applied in Support, Guide, and Admin Center. By encrypting these fields, you ensure that…
Is the Advanced Encryption EAP available in production accounts?
Yes, the Advanced Encryption EAP is available in both sandbox and production accounts. This means you can apply advanced encryption to user fields in your live environment, ensuring that your data is protected at all times. Previously, this feature…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
