The Advanced Encryption EAP is a new feature that provides enhanced security for user fields in Zendesk. It allows you to encrypt personally identifiable information (PII) using your own encryption keys, ensuring that your data is protected at the highest level.
This feature is now available in both sandbox and production accounts, offering an additional layer of security beyond the standard encryption provided by Zendesk. By using your key management system (KMS), you can ensure that data stored in Zendesk cannot be read in plain text by external parties, as it is decrypted just in time for Zendesk Services. For more details, you can check theoriginal announcement.
The Advanced Encryption EAP enhances data security by allowing you to encrypt user fields with your own encryption keys. This means that personally identifiable information (PII) is protected with an additional layer of security. Unlike the…
To join the Advanced Encryption EAP, you need to complete a sign-up form. While participation is not guaranteed for everyone at this stage, Zendesk aims to support as many customers as possible. If you have any feedback or questions about the…
With the Advanced Encryption EAP, you can encrypt several user fields in Zendesk, including name, alias, signature, details, and notes. This encryption is applied in Support, Guide, and Admin Center. By encrypting these fields, you ensure that…
Yes, the Advanced Encryption EAP is available in both sandbox and production accounts. This means you can apply advanced encryption to user fields in your live environment, ensuring that your data is protected at all times. Previously, this feature…