Enhanced Search Experience in Zendesk Help Center
How has the search experience been enhanced in Zendesk's Help Center?
The search experience in Zendesk's Help Center has been enhanced with new filtering and sorting options. Users can now filter search results by additional facets and sort them based on attributes like date published or most upvoted. These improvements make it easier to find relevant information quickly.
More related questions
What are the new updates to Zendesk's Help Center?
Zendesk has upgraded its Help Center to enhance user experience. The updates include a revamped theme for faster and more intuitive navigation, a redesigned category structure for easier content discovery, and improved search capabilities with…
How has the user experience improved in Zendesk's Help Center?
The user experience in Zendesk's Help Center has been significantly improved with a new theme and layout. The redesigned categories make it easier for users to find the exact content they need, while the intuitive navigation ensures that help is…
What changes have been made to the knowledge base structure in Zendesk?
Zendesk has updated its knowledge base structure to provide a more efficient and intuitive experience. Users can now browse by type of resource, such as getting started guides, technical documentation, help content, and best practices, rather than…
What future updates can we expect from Zendesk's Help Center?
Zendesk is planning more transformative updates for its Help Center throughout the year. Future improvements will focus on enhancing the search experience and providing diverse content types, such as videos, visuals, and interactive guides, to…
How can I provide feedback on Zendesk's Help Center updates?
Zendesk encourages users to share their thoughts and feedback on the Help Center updates. An always-on survey is available on most Help Center pages after 90 seconds, allowing users to rate their experience and suggest improvements. You can also…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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