Enhance Solved Tickets Report with Date Filters
How can I enhance my solved tickets report with date filters?
Enhancing your solved tickets report with date filters allows you to focus on specific time frames. This can be useful for analyzing performance over a particular period.
To add a date filter, go to the Filters panel, click 'Add', and choose 'Ticket solved - Date'. Then, edit the date ranges to your desired timeframe, such as 'Yesterday' or 'Last week'. This will limit the report results to tickets solved within the selected date range.
More related questions
How do I create an agent leaderboard for solved tickets in Zendesk?
Creating an agent leaderboard for solved tickets in Zendesk is a straightforward process. You'll need Zendesk Explore Professional or Enterprise and Editor or Admin permissions. To start, go to Explore and click the reports icon. In the Reports…
What do I need to create a solved tickets leaderboard in Zendesk?
To create a solved tickets leaderboard in Zendesk, you need a few key things. You'll need Zendesk Explore Professional or Enterprise, Editor or Admin permissions, and ticket data in Zendesk Support. The process is simple and takes about 10 minutes….
How can I modify the solved tickets report to show the agent who actually solved the ticket?
If your workflow involves changing the ticket assignee after it's solved, you might want to modify the report to reflect the agent who actually solved the ticket. To do this, use the Updates history dataset instead of the Tickets dataset. Use the…
Does the solved tickets leaderboard count tickets solved by other agents?
Yes, the solved tickets leaderboard counts tickets as solved regardless of who actually solved them. It reflects the current assignee of the ticket. If you want to ensure the report only includes tickets solved by the agent who marked them as…
Can I report on tickets that an agent marked as solved only?
Yes, you can report on tickets that an agent marked as solved only by using the Updates history dataset. This dataset allows you to track the specific agent who changed the ticket status to solved. By using a calculated attribute, you can filter…
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