Create an Agent Leaderboard for Solved Tickets in Zendesk
How do I create an agent leaderboard for solved tickets in Zendesk Explore?
Creating an agent leaderboard for solved tickets in Zendesk Explore is possible with specific recipes. These recipes help you rank agents based on the number of tickets they have successfully resolved, providing a competitive and motivational tool for your support team. You can customize the leaderboard to include different metrics or time frames. For more details, visit theoriginal link.
More related questions
How can I get notified about new Explore recipes?
To stay updated on new Explore recipes, simply click the 'Follow' button at the top of the Explore recipes reference article. This way, whenever a new recipe is released, you'll receive an email notification with a note in the comments section….
What categories are available for Zendesk Explore recipes?
Zendesk Explore recipes are organized into several categories to help you find the right tools for your needs. These categories include Zendesk Support, Chat, Messaging, Guide, Talk, Advanced AI, Custom metrics and attributes, Explore Enterprise,…
How can I report on created and solved tickets in Zendesk Explore?
To report on created and solved tickets in Zendesk Explore, you can use specific recipes designed for this purpose. These recipes help you track ticket creation and resolution, providing insights into your support team's performance. You can…
How do I track ticket assignments across groups in Zendesk Explore?
Tracking ticket assignments across groups in Zendesk Explore is made easy with specific recipes. These recipes allow you to monitor how tickets are assigned and reassigned within your support team, helping you identify patterns and optimize…
How can I measure agent interactions on tickets in Zendesk Explore?
Measuring agent interactions on tickets in Zendesk Explore can be done using specific recipes that track how agents engage with tickets. These recipes provide insights into the number of interactions, types of interactions, and the overall…
How can I report on customer satisfaction by agent in Zendesk Explore?
Reporting on customer satisfaction by agent in Zendesk Explore is facilitated by specific recipes. These recipes allow you to analyze satisfaction scores for each agent, helping you identify strengths and areas for improvement. You can customize…
How do I find tickets with a specific word in the subject using Zendesk Explore?
Finding tickets with a specific word in the subject using Zendesk Explore is possible with certain recipes. These recipes help you filter and identify tickets based on keywords in their subject lines, allowing you to focus on particular issues or…
How can I report on chat engagements by department in Zendesk Explore?
Reporting on chat engagements by department in Zendesk Explore is made easy with specific recipes. These recipes allow you to track chat volume and duration by department, providing insights into how different teams handle customer interactions….
How do I analyze Answer Bot activity in Zendesk Explore?
Analyzing Answer Bot activity in Zendesk Explore can be done using specific recipes. These recipes help you track the number of tickets solved by the Answer Bot versus those requiring agent intervention, providing insights into the effectiveness of…
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