Enhance Customer Support with Screencasts
Why should I consider using screencasts in customer support?
Screencasts can be a valuable tool in customer support, offering a way to visually guide customers through processes when a call or screen-share isn't possible. They add a human touch by allowing you to narrate and demonstrate solutions.
While you can't embed auto-playing videos in Zendesk, you can use Markdown to link to screencasts hosted online. Tools like Jing and CloudApp (with video support) are excellent for creating and sharing screencasts, enhancing your ability to assist customers effectively.
More related questions
How can images enhance customer communication?
Images can significantly enhance customer communication by making complex information easier to understand and remember. By incorporating images, whether static or animated, you can illustrate concepts more effectively than with text alone. The use…
What are the steps to embed images in Zendesk tickets?
To embed images in Zendesk tickets, follow a few simple steps to ensure your visuals are effectively included in your communication. First, capture the image you want to use, utilizing any screen capture tool that suits your needs. Next, host the…
What tools can I use for screen capturing images?
There are numerous tools available for screen capturing images, each offering unique features to suit different needs. Some popular options include Jing, CloudApp, Skitch, and Snagit, all of which provide online hosting for your images. These tools…
How can animated GIFs improve customer support?
Animated GIFs can greatly improve customer support by providing dynamic visual explanations that are more engaging than static images. They are particularly useful for demonstrating processes or changes over time. Creating and embedding animated…
What is Markdown and how is it used in Zendesk?
Markdown is a simplified way to write HTML, making it easy to format text with italics, bold, links, and more. In Zendesk, Markdown is used to embed images and format text within ticket comments. To use Markdown, ensure it's enabled in your Zendesk…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
