End-users labeled 'Mobile App User' in Zendesk
Why are all my end-users labeled as 'Mobile App User' in Zendesk?
If your end-users are all labeled as 'Mobile App User', it's because they originate from your SDK integration. This is the default name assigned to users coming through the SDK.
To personalize these user names, your developers need to set the identity for these users by adding details like their name or email. This can be done by using the provided code examples for iOS and Android. For more detailed instructions, you can refer to the documentation for iOS and Android.
More related questions
How can I change the default 'Mobile App User' name in Zendesk?
To change the default 'Mobile App User' name, developers need to set the identity for users in the SDK. This involves adding user details like name or email using the SDK's identity creation methods. For iOS, you can use Swift or Objective-C code,…
What is the code to set user identity in Zendesk for iOS?
To set user identity in Zendesk for iOS, you can use either Swift or Objective-C. In Swift, create an anonymous identity with the user's name and email, then set it usingZendesk.instance?.setIdentity(identity). In Objective-C, initialize a…
How do I set user identity in Zendesk for Android?
To set user identity in Zendesk for Android, use theAnonymousIdentity.Builder. Create an identity with the user's name and email using the builder pattern, then set it withZendeskConfig.INSTANCE.setIdentity(identity). This allows you to…
What should I know about updating anonymous identities in Zendesk SDKs?
When updating anonymous identities in Zendesk SDKs, it's important to understand their lifecycle. Anonymous identities are temporary and can be updated with new information like name or email. However, it's crucial to review the article on how…
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